Frequently Asked Questions
How long after purchase will I receive my digital QR code?
24 hours after you complete your purchase you will receive a welcome email with your attached QR code.
*Please note if this is on the weekend you will receive it the following business day. Also, if you do not see your email in your inbox to check your spam/junk file as there is a chance it might be directed there.
How long will it take to receive my products?
Please allow 3-6 weeks for your welcome package to arrive.
*This includes your custom knife set and physical membership card which will also act as your monthly gift card. This will be reloaded monthly with your $50 stipend.
Will I receive a custom knife set every month if I am an active member?
No. Your custom knife set (1 set of 4 custom knives) will be sent with your welcome package upon your first month’s purchase.
Is this a recurring monthly subscription?
Yes. Every month on the date you made your first initial purchase, your card on file will be charged a fee of $50 unless corrected otherwise.
When is my monthly charge date?
Charges will be on the 1st of each month for all active members. Annual members will not see a monthly charge due to it being a one time purchase for the year.
Will I only be allowed one membership ID card for my account?
How will Rib & Chop House staff identify me as an active member?
They will scan the QR code on the back of the membership ID card to confirm that your profile is active.
Does my $50 monthly gift card money go on to my reloadable card?
Yes. All future deposits will be reloaded onto your ID card. Make sure that you receive your card back after each use at the restaurant.
When does my $50 monthly gift card money get deposited into my account?
The 1st of every month
I’m an Annual member who has already received all $600 worth of gift cards, do I still get a reloadable gift card?
Yes. For any Annual member that signed up before 3/1/23, you will receive a reloadable gift card, but it will act only as your membership ID card until your renewal date.
Can I still sign up for an Annual membership?
Yes. Any member who signs up for an Annual membership after 3/1/23 will receive their reloadable gift card preloaded with all $600.
Am I able to accrue money on my reloadable gift card?
Yes. Any unused money will remain on the card for a lifetime value.
Am I able to exchange money on my reloadable card for a physical gift card?
Yes. Contact firstname.lastname@example.org to inquire about a physical gift card.
What happens if my card is lost, stolen or damaged?
If a new card has to be reissued due to being lost, stolen, or damaged the cardholder will be responsible for a $25 replacement fee.
In order to get my free birthday entree do I have to start my subscription on the month of my birthday?
No. If you have an on-going monthly subscription prior to your birthday, as long as your status is active during your birthday month you will be eligible to receive your free entree.
*Please note you must show your server proof of your birthday to redeem your free entree. (ID or Passport)
How do I manage my subscription?
To manage your subscription, please scan your unique code (found in your welcome email or on your physical card) and click the button “manage subscription.”
If you cannot access your unique landing page, please contact us at email@example.com for assistance.
Does the 10% discount apply to to-go orders?
Yes and we encourage it! We want you to use this benefit whether you are dining in with us or just ordering it to go. Check your welcome email for your unique 10% off code to use on all future orders.
How do I edit my Shopify information associated with my subscription?
Log in to your shopify account and click “manage” under the category you need to edit. (i.e- to manage change of address, payment method, etc.)
How do I receive informative emails and updates on Royalty?
If you choose to opt in to marketing emails later on, you can visit ribandchophouse.com/royalty to join
What benefits do I receive with my membership?
- $600 in gift cards ($50 a month)
- 10% off all food and alcoholic beverages
- Free birthday entree
- Branded Rib and Chop knife set
- Discount on to-go orders with your Royalty code
- Gifts and more!
Who do I reach out to if I have questions or need assistance with my account?
Contact firstname.lastname@example.org for assistance.
How do I cancel my subscription?
- As sad as we will be to see you go… you can log into your Recharge account, click “cancel subscription,” and fill out the proper information to submit your cancellation request
- Or email email@example.com and state your name and reason for cancellation.
How much is my monthly gift card? Does it expire?
For every month that you remain an active member, you will receive a $50 gift card to enjoy at your leisure. Your gift card will not expire and can be spent at your convenience.
Can I use my membership card and rewards at any Rib & Chop location?
100% yes! We want you to enjoy your travels and still lead the Royalty lifestyle at any Rib and Chop House location near you.
National Holiday Disclaimer
The Holiday seasons are a busy time – we will not be able to accommodate priority seating during these high volume days.
When entering a Rib and Chop House Restaurant, how do I use my QR code for my benefits?
Easy! When your server greets you, let them know that you are a Royalty member by showing your digital QR code from your welcome email or your physical membership card. They will handle the rest!